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Patient Complaints Policy

 

 

 

The practice is committed to offer high standards of care and service to our patients. If we have failed to meet their expectations we will make best endeavours to deal with any dissatisfaction promptly and courteously and learn from our mistakes. Patients will receive an initial acknowledgement from the Principal(s) within 3 working days.

We will make every effort to fully investigate the issue within 10 working days. If there is a delay in investigation we will notify the patient about it, giving the reasons and the likely date for its completion.

We will keep comprehensive records and will inform the patient of the outcome of the investigation. It is our goal to offer the best solution, as we never want to have unhappy patients.

If the patient is still dissatisfied after following the practice procedure and the treatment was NHS, the patient can contact the Primary Care Trust. If the treatment was private, the patient can contact the General Dental Council private complaints service, see www.dentalcomplaints.org.uk or telephone 08456 120540

PCT address:                         

Quality Dental Care,
56 Mill Road,
Worthing,
West Sussex, BN11 5DT,
Tel: 01903 503311       

Practice Owners                     Jatan Patel and Rajan Sethi

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